Service delivery manager (M/W)

Centre, Loir-et-Cher, Blois

Atos SE (Société Européenne), est un leader de services numériques avec un chiffre d'affaires annuel pro forma de l'ordre 12 milliards d'euros et environ 100 000 collaborateurs dans 72 pays. Atos fournit à ses clients du monde entier des services de conse

Mission

The service center Authorization & Switching (A&S) is growing strongly in France and others European countries since years. In connection with the organization of A&S, its internationalization and its growth objectives, A&S is looking for a experienced Service Delivery manager focused on the French market with possibility to growth in an international role.

In the French contest the Service Delivery manager will be responsible of

- budget and forecast and full P&L of the French perimeter

- offers and business development related to the A&S businesses processes

- find new business opportunities in collaboration with Sale and local Product France organizations

- manage and develop the teams located in France

- strategy and commercial push in line with global strategy

- participation in the definition of the offers, solutions and product strategy in collaboration with the global teams

- contract management from the delivery, price and periodic review point of view

- delivery and governance of changes and projects

- risk management

- customer proximity and trust

- the management of services toward the customers (changes, requests, incident, problems) and related SLA

- establish a strong collaboration with SW factory teams for all the developments related to the Worldline Pay Front Office (WLP FO) product

He/She will report to the head of Service Delivery international team, with possibility to take the international role too.

Profile requirements:

- At least 10 years in payment or financial area

- At least 5 years of experience as Team manager and people development

- Good knowledge of payment services, in Acceptance/Acquiring as well as in Issuing domains would be an advantage

- Strategic vision

- Knowledge and/or experience in Worldline Pay Front Office would be a major advantage

- Broad technical background in IT, software development technologies and operation of transaction processing systems are of advantage

- Ability to work in dynamic situations, short timelines and with strict deadlines

- Pro-activity and self-reliance

- Open and inquiring minded

- Ability to work in an international environment and with matrix organization

- Good communication skills, both oral and written

Language requirements:

French (mandatory) and English (fluent)

Profil

Merci de vous référer au descriptif de poste qui apparait dans la partie "Mission".

Autres informations

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